Best Ways to Find a Moving Company You Can Trust

Unfortunately, finding a trustworthy moving company is not as easy as calling the first movers you find. A lot of inexperienced and cheap movers seem to offer unbelievable deals, and it’s easy to get fooled if you don’t know what to look for in a trustworthy moving company.

It’s up the consumer to find and hire a reliable moving company that you can trust with your property, with your home, with the timetable, with the rate they quote, and more. Here are five common concerns consumers have and how to fact check your moving company to be sure they are a service that you can count on.

First off, are they properly licensed? If you need a mover to take you between states, they should have a United States Department of Transportation number. This unique license number can be searched for here: DOT.gov.

If your move is inside the state, the company needs a state license. You can check for proper insurance and registration on file with the Virginia Department of Motor Vehicles. http://www.dmv.state.va.us/#/.

Is the moving company insured? Use the same websites above to confirm that the company has insurance. It should go without saying to avoid movers without insurance or the proper license. It’s also a good idea to see if any personal items are covered during a move under your renter’s or homeowner’s insurance policy. If they aren’t, consider adding supplemental moving insurance just in case.

Do they have positive moving company reviews posted online?Here, social media can be your best friend. See what sort of presence they have on sites like Facebook or Twitter.

If lots of people have negative things to say about the company you’re eyeing, it’s best to look elsewhere. Also, definitely see if there are any complaints lodged against them on the Better Business Bureau’s website http://www.bbb.org.

Do they have any letters of recommendation? Or have they earned any awards or other accolades? It’s definitely fair to ask the potential movers for any letters of recommendation from previous clients. If they do provide them, consider following up with them to get more details on their moving experience. Also, see if the company has earned any “best of” or community awards for their service. That extra seal of approval can give you a little more confidence in your choice. 

What do the rates actually include? Just because a mover has low rates does not actually mean you will end up with a low final bill. Double check to see if their rates change based on the day of the week or the season? Also, see if fuel charges are incorporated into the rate.

A Top Reputation At Lloyd’s Transfer & Storage, we pride ourselves on our reputation as one of the leading moving companies in Virginia. In business since 1931, we are fully licensed, insured, and bonded. Read some of our many testimonials here.

Please contact us with any questions you may have. Contact us.

Does Your Moving Company Employ Its Own Staff?

Behind a death in the family and divorce, moving can be one of the most stressful life experiences—a fact that shouldn’t be too surprising. There is the packing, the disruption of your routine, and all the work of getting established in a new place, even if it is just a few blocks down the road. One other major concern is making sure you hire a trustworthy moving company to handle your most precious possessions.

You want to know that you can trust the people that will be traipsing in and out of your home. Going with cheap movers may seem like a good option on the surface, but frequently these outfits are fly-by-night operations and you might end up paying for it in the long run.

Is the Moving Company’s Staff Trained Properly?

You want to hire a reliable moving company with a team that has been trained properly, has undergone drug testing, and that has respect for your home and property. To find the top moving companies in Virginia, do not just hire the first one you see online. Talk to friends, families, or colleagues who have recently moved. They may have had a positive experience with one particular company, or on the flipside, they could tell you horror stories about the movers that broke their grandmother’s prized chair or how their pieces of expensive jewelry got “lost in the move.”

Does the Moving Company Perform Background Checks?

A vital security step that is missed by most independent moving companies, background checks are an important part of the hiring process at Lloyd’s Transfer and Storage, in Berryville, Va. “We need to be sure that our moving staff can be trusted, is reliable and hard-working – background checks help confirm that,” says Ruben Barrios, Sales Manager for the company.

Does the Moving Company have Certifications?

Also, see if the company belongs to the American Moving and Storage Association. It has a “ProMover” certification program. In addition, find out the company’s registration number from the Department of Transportation and search on www.protectyourmove.gov for any recent complaints.

Can you Read Reviews of the Moving Company?

Moving company reviews will be an excellent resource as well. Check out the comments on popular websites like Yelp and Angie’s List. Here, previous customers will rank and review their work. Some preliminary research will help to weed out the companies that you certainly don’t want to deal with.

Once you narrow down your choices, you should ask a series of detailed questions, such as: Are the movers licensed, insured, and bonded; what are the exact insurance terms; do they require cash upfront (a definite red flag); how long have they been in business; what kind of potential hidden fees can be incurred; and what would be the timetable for the move.

Is the Moving Company’s Staff Temporary or Permanent?

Also important to find out is the moving crew’s status with the company. Are they just casual day laborers who are less experienced to handle carrying your heavy boxes down those narrow sets of stairs? Or are they fully employed by the company?

At Lloyd’s Transfer and Storage, each member of our permanent full-time staff undergoes a background check, a probationary period, drug testing, and extensive training. They are careful, trustworthy, and they respect your belongings – and your time. In business since 1931, we strive to exceed customer expectations, and more than 75 percent of our jobs come from referrals of past clients.

Why Your Movers should be Licensed and Bonded

If you poll your friends about their experience with “professional” moving companies, you’re likely to hear an array of horror stories.

The movers showed up 24 hours late.
Many of your things were damaged, and no one in “customer service” is returning your phone calls.
The movers held your belongings hostage on a truck.
The company double- and triple-charged you.
The movers got lost in transit—and so did your things.

These stories, unfortunately, have happened to people who’ve used cheap movers. There are many moving scams. Don’t become the next victim. Do your legwork to make sure you find a reliable moving company that will safeguard your belongings and deliver them where they need to go. The potential risk for property loss – or worse – is just too great not to take these extra steps.

1. Do your homework. The best way to find out about moving companies in Virginia, West Virginia and Maryland is to ask your friends about recommendations. They will tell you all about the good, the bad and the ugly. Be sure to listen carefully to the friends who have had bad experiences and avoid those companies (see opening of this article!) Once you narrow down your choices, check with the Better Business Bureau and make sure the moving companies are accredited by that organization. If the companies have complaints filed against them, then cross them off your list.

As an extra step of due diligence, go online and research various professional and self-move services. Find out what people are saying about the companies you’re thinking of hiring.

You also can call or e-mail the American Moving and Storage Association to read the moving company reviews and see if the moving company is a member. If it is, this means the company has agreed to abide by the organization’s published tariffs and participates in its arbitration program.

2. Call the company and ask about the movers. Where do they hire their movers from? Are they professional, full-time movers? Does the company employ its own staff – or does the company use day laborers? If the moving company has its own employees, find out about their training and whether they’ve been drug tested and passed appropriate probationary periods.

If the company offers training and has a fleet of trusted employees, you can feel confident that it takes moving seriously and is committed to doing right by its customers.

3. Double check and triple check. Once you’ve narrowed your choices, make sure the companies you’re considering are incorporated in your state and confirm how long they’ve been in business. Companies with longevity are usually a good choice because it shows their commitment to customer satisfaction, the moving business and their employees.

4. Question the lowest estimate. Less-than-reputable companies have been known to lowball estimates as a way to get your business. If the price sounds too good to be true, it usually is. These companies often will pad the bill on the back end. Or the low estimate could mean you’re not getting a professional crew. An estimate that is substantially lower than all the others is a red flag.

5. Make sure the company is licensed, bonded and insured. Visit state and federal government sites to make sure the company you choose has licenses and insurance. Again, this is another way to determine whether the company you hire is legitimate and reputable. But further, you should know that the reason they are licensed is to protect the customer you!). For example, the Department of Transportation (DOT) will enforce a moving company to arbitration should an issue not be resolved with the two parties. Last, Protectyourmove.gov is a great website to check to see if a mover is both licensed and insured with DOT.

Moving is stressful, and you might be inclined to bypass these steps to save yourself time. We advise you not to. Find the company that values your belongings just as much as you do. A fully licensed and bonded company, Lloyd’s Transfer and Storage employs full-time moving staff that are trained to protect your belongings, to show up on time, to ensure 100% customer satisfaction.